This course will provide both theoretical background and hands-on experience with business process management (BPM), improvement and innovation. On the one hand it is important for organizations to have grip on their processes, and to continually evaluate and improve their processes in an evolutionary way; Information Technology (IT) can play a supporting role in this. On the other hand innovative IT can play a disruptive role for businesses. In this course both aspects will be illustrated and discussed.
In this course both theoretical background and hands-on experience with business process management (BPM) is provided. Historical principles of business/IT-alignment and business process re-engineering will be discussed in the context of new developments like process and data mining, business process maturity models, mobile systems, etc.. The strategic approach MLearn will be discussed and the Business Process Management Notation (BPMN) standard will be introduced. The link of legacy systems, social media, and databases with the BPM will be explained. Also new trends like Business Rules Management in relation to Business Process Management will be elaborated upon.
Based on the BPM-lifecycle (Weske, 2004) the following topics will be discussed:
1) the design & analysis of (business) processes (e.g. MLearn, BPMN)
2) automation of processes by implementing information systems
3) the daily monitoring of operations and maintenance of processes and
4) the evaluation of running processes.
In the research track of the course increasing digitization will be investigated through literature research and a case study: the relation between innovative IT in relation to business processes will be elaborated.
Automation of processes will be practiced in the hands-on practical track of the course using the BPM-system ‘Auraportal’. Via several exercises processes will be modeled and executed.
Prof. Johan Versendaal
Prof. Jorge Coelho
Ass. Prof Rogier v.d. Wetering
Prof. Pascal Ravesteijn