Conflict Resolution and Mediation Skills

Course code
Course fee (excl. housing)
Course Level
This course is closed and you can't apply anymore. Please check our other courses.

This course provides you with a challenging introduction to conflict resolution and mediation skills. The focus of the course is to familiarize you with the backgrounds of human conflict behavior and to practice skills that enable you to resolve your own conflicts and to act as a mediator in conflict between others. Important topics are your own conflict behavior, the mediation process, the skills and the attitude of the mediator.

Conflicts occur everywhere; within families, between friends and at work. Most situations and professions require a high degree of collaboration between students, colleagues, managers and their employees. People often differ in their cooperation and have different priorities. While conflicts are common, people tend to ignore them. At the same time, conflicts also offer unexpected opportunities. In this way, conflict can also be a great learning experience.

The purpose of this course is to familiarize you with the backgrounds of human conflict behavior and to develop and practice conflict resolution and mediation skills. In mediation, the parties settle their disputes with the help of a third neutral party, the mediator. During the course you will explore conflict styles and develop and practice various communication and mediation skills. Practice and skills are central to this course. That is why you will be intensively trained by two teachers. An excursion may be part of the course. This course consists of two related themes: conflict resolution and mediation.

Both are crucial for a better understanding of third-party conflict. In the first part of the course you will be introduced to the concepts of communication, conflict and conflict styles. During the training you practice skills and gain insight into your own conflict behavior and the background from which it originates. In the second part of the course, the focus will be on the mediation process and the skills of the mediator. In mediation, the parties settle their disputes with the help of a mediator. This is a trained professional who uses various solution methods such as effective communication, exploration of (common) interests and creative problem solving. Mediators facilitate this highly constructive process where participants meet in person to discuss their concerns.

Course director
Marion Uitslag, Tobia Westra


Tobia Westra and Marion Uitslag

Target audience

A mix of students and practitioners work very well in this course. The age can be from 18 - 80 years.

Aim of the course

You will be able to deal with your own conflicts much more effectively after this course and you can act as a third party in the conflict of others.


Course fee:
Fee covers
Course + course materials
Housing fee:
Housing cost
Housing provider:
Utrecht Summer School

Extra information about housing

A limited group of participants (18-20) is admitted to this course. We can accept 18 - 20 participants on a first come, first served basis. 


Extra application information

After registration, you will receive a motivation form from the teachers to ensure that there is a good match between the goals and wishes of the participants and the purpose of the course.

For this course you are required to upload the following documents when applying:

Motivation Letter

More information

Marion Uitslag | E: | T: +31651541711

Hogeschool Utrecht I 06-81466830 I 


Application deadline: 
Registration deadline
15 July 2021